Under the General Data Protection Regulation (GDPR), you have the right to access your personal data by making a subject access request (SAR). 

You have the right at any time to ask us what personal information we hold about you, and to ask us to update, amend or delete any data that is incorrect or out of date. We will be as clear and transparent as possible and uphold any requests for data disclosure or amendment as soon as possible. 

To protect your privacy and security we may need to verify your identity before disclosing or deleting your data. Due to the nature of data and catalogue printing, it may take up to 6 weeks for an amendment to become effective, but we will do all we can to ensure the delay is kept to a minimum.

Correction, deletion or restriction of your information where this is justified 

The accuracy of your personal data is important to us. You can correct or update your personal data, including your address and contact details, at any time by logging in to your online account. Alternatively, you can contact our Customer Services Team by:

• calling 01626 897123 (8am–6pm, Monday–Friday excl. bank holidays)
• clicking here to submit a support request via email
• starting a live chat by clicking the button in the lower right corner of your screen

If you find any inaccuracy in your data at any time, we will delete or correct it promptly at your request. Proof of identity may be required in some circumstances.

Objection to the processing of your information where this is justified 

You have the right to ‘block’ or suppress processing of your personal data. However, we will retain just enough of your personal data to ensure that the restriction is respected in the future. You have the right to object to your personal data being processed for marketing and for research purposes.

All our marketing communication includes the option to unsubscribe from our marketing services. You can change your preferences in the ‘My Account’ section of this website or contact our Customer Services Team by:

• calling 01626 897123 (8am–6pm, Monday–Friday excl. bank holidays)
• clicking here to submit a support request via email
• starting a live chat by clicking the button in the lower right corner of your screen

The right to make a complaint to the data protection regulator 

If you wish to lodge a complaint or seek advice from a supervisory authority, please contact the Information Commissioner’s Office (ICO). The ICO is the UK’s independent body set up to uphold your rights to data privacy.