Occasionally, you may receive store credit as a goodwill gesture. When this happens, you will have 2 years to use the goodwill credit before it is automatically removed from your account.
Store credit derived from a previous overpayment will remain on your account for 6 years.
To view your store credit, log in and go to your ‘My Account’ section and click on ‘My Credit/Vouchers’.
You can use your store credit as part or full payment against your next order. Your available store credit will appear on the payments page as you go through the checkout.
If you have any issues or queries regarding your credit, you can contact our Customer Services Team by:
- calling 01626 897123 (8am–6pm, Monday–Friday excl. bank holidays)
- clicking here to submit a support request via email
- starting a live chat by clicking the button in the lower right corner of your screen
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