We are happy to support any enquiry regarding the return of goods where you are not completely satisfied with your purchase from us. You can return any item and receive a full refund within 15 days of the date you received your order. Please note that we are currently unable to exchange items.

For us to process your refund as quickly as possible, the item(s) must be returned: 

• through the Evri returns service at any ParcelShop
• in the same condition as they were sent
• in the original packaging
• with a copy of your original delivery note*
• within 15 days from the day you received your order

*If you no longer have your delivery note, please ensure that you include a note in the parcel with details of your name, address and order number. Failure to include these details may result in your refund being delayed.

Once your order is ready to be returned, please click here to access the Evri returns portal and follow the instructions on screen.

If you have any queries, or if you would like us to arrange your return for you via the telephone, you can contact us by:

• calling 01626 897123 (8am–6pm, Monday–Friday excl. bank holidays)
• clicking here to submit a support request via email